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Bhagya Guru

Refund & Cancellation Policy

Last updated 28 Oct 2026

Last updated: 15 October 2026

This policy explains when you are charged, how to cancel and when you get a refund on Bhagya Guru. All refunds for services are credited to your Bhagya Guru wallet unless stated otherwise.

1. When you are not charged

  • A chat or call request that the astrologer declines, misses or does not accept in time — nothing is deducted.
  • A phone call that does not connect, or that you do not answer — nothing is deducted.
  • You cancel a chat or call request before it is accepted — nothing is deducted.

2. Chat and call consultations

  • Once a consultation starts, it is billed per minute (a started minute counts as a full minute). Phone calls are billed only for the connected talk time.
  • You can end a consultation at any time; billing stops immediately.
  • If the service was unsatisfactory because of a technical problem (network failure, poor audio, the astrologer not responding), the astrologer not speaking the language you selected, or clearly irrelevant answers, request a refund from Order History → Help or at hello@bhagyaguru.in within 24 hours. We review the consultation record and decide within 72 hours. Approved refunds (full or partial) go to your wallet.
  • Disagreeing with a prediction, or its accuracy, is not a ground for refund.
  • Wrong details entered by you in the intake form are not a ground for refund; you can correct them during the consultation.

3. Video appointments

  • Cancel at least 2 hours before the start: full refund to your wallet.
  • Cancel less than 2 hours before the start: 50% refund.
  • The astrologer cancels or does not join: full refund, automatically.
  • You do not join your booked slot: no refund.
  • Booked slots cannot be moved; cancel and book a new slot instead. (The time limits above are shown again before you cancel; the latest values shown in the app apply.)

4. Reports

Reports are generated instantly from the birth details you enter and are non-refundable once generated. If a report cannot be generated, the amount is refunded to your wallet automatically. Please check your birth details before you confirm.

5. Wallet recharges

  • If your bank account was debited but the wallet was not credited, do not pay again. Payments are reconciled with the gateway automatically; if the amount is not credited within 24 hours, contact hello@bhagyaguru.in with the transaction ID. A payment that is not confirmed is returned to your original payment method by the bank / gateway, usually within 5–7 working days.
  • If you were charged twice for the same recharge, the extra payment is refunded in full to the original payment method.
  • Unused paid wallet balance is normally used for services and is not withdrawn to a bank account. If you close your account, you can request a refund of the unused paid balance (excluding cashback, bonus and promotional credit) to the original payment method within 30 days of closure; it is processed within 10 working days after verification, less any payment-gateway charges and GST already deposited with the government.
  • Cashback and promotional credit cannot be refunded or converted to cash.

6. Our right to cancel

We may cancel an order in case of a pricing error, suspected fraud or misuse, or when the service cannot be delivered; any amount charged for it is refunded to your wallet.

7. How to request a refund

Open Order History, choose the order and tap Help, or write to hello@bhagyaguru.in with your order ID and registered mobile number. False or repeated abusive claims may lead to account suspension.

Refund & Cancellation Policy | Bhagya Guru